Disable User

The Disable User feature allows administrators to temporarily or permanently suspend a user’s ability to log in and use the system.

When a user is disabled, they cannot authenticate and all active sessions are immediately terminated.

What Does Disabling a User Do?

When a user is disabled:

• Login attempts are blocked
• Existing sessions are terminated immediately
• The user account and data remain intact
• The user can be re-enabled later if the disable period ends or is removed

Disabling a user is reversible unless the account is removed.

Disable Period Options

You can choose how long a user is disabled:

• Disable indefinitely\ The user remains disabled until an administrator manually re-enables the account.
• Disable until a specific date\ The user is automatically re-enabled after the specified date and time.

When disabling a user, you can provide an optional disable reason. The reason is displayed to the user when they attempt to log in. This can reduce support requests and confusion.

How to Disable a User

You can disable a user with the Admin API or from the Authany Portal:

1. Go to Users
2. Select the user
3. Open the Account Status tab
4. Click Disable user
5. Choose the disable period
6. (Optional) Enter a disable reason
7. Confirm the action